About Dr Zahir
Dr Zahir Osman is the Senior Lecturer and MBA Program Director; Cluster of Business Management He joined OUM as a tutor on 2003 and took on a full-time position in 2014 as a senior lecturer. Two years later, he was appointed as Deputy Dean, Learning Material, OUM Business School – a position he held for almost one and a half years before assuming his current position. He is interested in research areas of service quality, customer loyalty and structural equation modelling.
- PhD (Management), Limkokwing University of Creative Technology, Malaysia (2013)
- Master of Business Administration, University Science of Malaysia, Malaysia, (2005)
- BBA (Banking & Finance), Mississippi State University, USA (1991)
- Diploma in Banking, UTM, (1988)
Area of Specialisation:
- Research Methodology